frequently asked questions
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what's the difference between "vintage," "archive," and "contemporary" fashion?
vintage items are typically 20 years or older, reflecting styles from a specific era. archive pieces are significant, often rare, and highly sought-after items from a designer's past collections, regardless of age. contemporary items are current season or recent designs. we carefully curate all our selections for their quality and unique appeal.
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how do you determine the condition of your vintage and archive items?
each item is meticulously inspected and graded based on its condition. we use a detailed rating system (e.g., excellent, very good, good) and provide comprehensive descriptions and high-resolution photos, highlighting any imperfections or signs of wear. please note that all vintage and archive items are sold "as is," reflecting their unique history and pre-owned nature.
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are all your fashion items pre-owned?
while the majority of our vintage and archive fashion is pre-owned, we occasionally offer deadstock (new, old stock) items or contemporary pieces that may be new with tags. the product description will always specify the item's condition. please note that we remove original tags from all our stock, regardless of age, and apply our own branded tags.
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where do you source your unique books and magazines?
our indie and rare books and magazines are sourced from a variety of places, including private collections, estate sales, independent publishers, and international distributors. we focus on finding unique, hard-to-find, and culturally significant publications, with a particular emphasis on fashion, film, photography, femininity, and counterculture—namely queer, sex work, and minority perspectives.
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are the images on your website accurate representations of the items?
yes, we strive to provide accurate and detailed images that truly represent each item's color, condition, and design. please note that colors may vary slightly depending on your monitor settings.
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what payment methods do you accept?
we accept all major credit cards (visa, mastercard, american express, discover), paypal, and other secure payment options.
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what are your shipping costs?
we offer flat rate shipping for both domestic and international orders. this means you pay a fixed price for shipping, regardless of the item's size, weight, or destination. the exact flat rate will be clearly displayed at checkout before you complete your purchase.
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how long does it take for my order to ship?
orders typically ship within 1-3 business days from our base in miami, fl. you'll receive a shipping confirmation email with tracking information once your order has been dispatched.
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can i track my order?
absolutely! once your order ships, you'll receive an email with a tracking number that you can use to monitor your package's journey.
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do you ship internationally?
yes, we offer flat rate international shipping to many countries. the international flat rate will be calculated and shown at checkout.
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what is your return policy?
due to the unique and often one-of-a-kind nature of our vintage, archive, and rare items, all sales are final. we do not accept returns, exchanges, or offer refunds. we encourage you to carefully review item descriptions, photos, and measurements before making a purchase. if you have any questions about an item, please contact us before purchasing.
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what if my item arrives damaged or not as described?
while we meticulously inspect and package every item, in the rare event that your item arrives damaged during transit, please contact us immediately (within 24 hours of delivery) with photos of the damaged packaging and item. we will review on a case-by-case basis. please note that minor imperfections, wear, or signs of age are inherent to vintage and archive items and are part of their unique charm, and are not considered damage.
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how can i contact customer service?
you can reach our customer service team via email at packrat@yotr.online or through our contact form at https://www.yotr.online/contact we aim to respond to all inquires within 24-48 business hours.
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do you offer gift cards?
at the moment, we do not offer gift cards, but they are forthcoming! please stay tuned for updates.
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how often do you add new items to your collection?
we're constantly sourcing new and exciting pieces, so our inventory is updated frequently. we recommend signing up for our newsletter or following us on social media to stay informed about new arrivals.
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do you have a physical location?
we are an online-first business operated out of miami, fl. you can find us in person every sunday at magic city flea in downtown miami! come visit our pop-up to browse our latest unique finds. for updates and exact location details, follow our social media channels or sign up for our newsletter.
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do you buy or consign items?
we are always on the lookout for unique and high-quality items. if you have something you think would be a good fit for our collection, please reach out to us at packrat@yotr.online with details and photos.
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what kind of content creation services do you offer?
at the moment, we are focusing on tiers of content creation services for styling and visual aesthetics. this includes developing comprehensive mood boards and fashion aesthetic boards to define and communicate specific looks, themes, and brand identities. we also create stylized collages that can include links to similar items or direct purchase locations for featured pieces, and we can curate styled bundles from our own stock for a cohesive look. our goal is to create dynamic and engaging narratives that reflect your unique aesthetic. brands seeking these services can view our portfolio at https://www.thegiftofgabs.net/. you can learn more and inquire about our content creation services at https://www.yotr.online/dressed-by-rats.
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what is the difference between a mood board and a fashion aesthetic board?
while closely related, a mood board is a broader collection of images, textures, colors, and words that capture an overall feeling, atmosphere, or theme. a fashion aesthetic board, on the other hand, is specifically curated to define a distinct visual style or look within the fashion context, often focusing on specific garments, silhouettes, color palettes, and overall "vibe" of a fashion story or collection. both are powerful tools for visual communication and concept development.
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what other services are coming soon?
we are excited to announce that we will soon be opening graphic design commissions for brands, social media, editorials, and campaigns. we will also be offering written content creation and product descriptions. please stay tuned for more details on these forthcoming services!
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can you tell me more about your styling services?
our styling services cater to various needs, from personal styling sessions to editorial and commercial shoots. we help you define your personal style, create cohesive looks, and source unique pieces (from our collection or elsewhere) that align with your vision. whether it's for a special event, a photoshoot, or a wardrobe refresh, we tailor our expertise to you.
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what does wardrobe curation entail?
wardrobe curation involves a personalized approach to refining and organizing your existing closet. we help you identify key pieces, assess what to keep or let go of, and suggest new additions that complement your style and needs. the goal is to create a functional, inspiring, and sustainable wardrobe that truly reflects who you are.
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how do i book a content creation, styling, or wardrobe curation service?
to inquire about or book any of our services, please contact us directly via email at packrat@yotr.online or through our contact form at https://www.yotr.online/contact. we'll schedule a consultation to discuss your specific needs and provide a customized quote.
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don't see your question answered here or curious to learn more about our services?
feel free to contact us directly!